Requesting a Repeat Prescription

You can request your prescription in the following ways:

• By using our online Repeat Prescription Request form.
• By using our online services, NHS Wales App/ Ap GIG Cymru If you are not registered to use this service, please Register for NHS Wales App/Ap GIG Cymru.
• Through your nominated local pharmacy.
• By hand – Post your repeat slip into the box in the surgery waiting room, or through the letterbox if the surgery is closed..
• By post

Please be aware that the repeat prescriptions process require two working days, so therefore please request your medication a few days before they run out.

Collecting Prescriptions

Prescription Collection point

We now have an external dedicated prescription collection point for patients to collect their prescription.  You will be able to collect your prescription from the practice without having to enter the building.  We have a purpose made hatch fitted in the window. The reception team will put your dispensed prescription or prescription form in the hatch tray and you will be able to pick it up out of the hatch from outside of the window.

Hay Medical Centre: the prescription collection point is to the right of the main entrance.

Talgarth Medical Centre: the prescription collection point is the left of the main entrance and around the corner of the building.

Both are clearly signposted with socially distanced queueing markers in situ.

Prescription Queries

You can use the online General Medication Question form to ask the practice a question regarding your medication.

The dispensary staff will deal with all prescription queries either at the desk or over the phone at the allotted time. The staff are instructed by the doctors to query any requests for changes to medications and any early issues.

All medications must be approved by a doctor, the staff are not allowed to add any medication to a patients list and unfortunately they are not allowed to prompt for drug names due to errors. It is therefore very important that you know what you are taking, otherwise the staff will not be in a position to help you.

Uncollected Prescriptions

Any dispensed medication not collected from the medical centre within 8 weeks will be returned to our dispensary stock. Please ensure if you order repeat medication, that you collect it promptly.