Ordering repeat prescriptions
The easiest way to order repeat prescriptions is using the NHS Wales App.
This account shows you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- fill out a repeat prescriptions request form
- speak with your nominated pharmacy
- post your repeat slip into the box in the surgery waiting room, or the surgery letterbox if the surgery is closed
- post your request to the surgery
- using our repeat prescribing system
- When you are collecting your prescription, you will be asked by a member of the team if you would like to reorder for next month, you can choose to let the staff member know what items to tick for next month or ask to go through the prescription list to tick the items yourself. The re-order slip will then get processed by our dispensing team who will order the items for collection next month
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
We dispense to all patients who live outside the 1 mile radius of the pharmacy and to those with special dispensation from the NHS Business Service Centre, Swansea.
You can usually collect your prescription 2 working days after you have ordered it.
Prescriptions for controlled drugs must be collected during the dispensary open hours.
We provide a text reminder service to notify you when your prescription is ready for collection, please ensure we have your mobile number recorded on our records.
Prescription collection point
We now have an external prescription collection point for patients to collect their prescription on the afternoons of the closed site. See our opening hours page.
We have a purpose made hatch fitted in the window. The reception team will put your dispensed prescription or prescription form in the hatch tray and you will be able to pick it up out of the hatch from outside of the window.
Hay Medical Centre: the prescription collection point is to the right of the main entrance.
Talgarth Medical Centre: the prescription collection point is the left of the main entrance and around the corner of the building.
Nominating a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at any pharmacy that accepts repeat prescriptions
Uncollected prescriptions
Any dispensed medication not collected from the medical centre within 8 weeks will be returned to our dispensary stock. Please ensure if you order repeat medication, that you collect it promptly.
Questions about your prescription
You can use the online general medication question form to ask the practice a question regarding your medication.
The dispensary staff will deal with all prescription queries either at the desk or over the phone at the allotted time. The staff are instructed by the doctors to query any requests for changes to medications and any early issues.
All medications must be approved by a doctor, the staff are not allowed to add any medication to a patients list and unfortunately they are not allowed to prompt for drug names due to errors. It is therefore very important that you know what you are taking, otherwise the staff will not be in a position to help you.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Useful links
Please see our medication ‘sick day rules’ (PDF).
Please see our High Dose Oestrogen HRT Regimes Guideline Update
Please see our Statin Switch Letter
Please see our PPI Leaflet
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.