About Us

The Hay and Talgarth Group practice provides medical care to the towns of Hay-On-Wye and Talgarth, with their surrounding villages and hamlets covering an area of approximately 450 square miles of sparsely populated countryside. The practice extends from near the market town of Brecon in the west, to Michaelchurch in the east. The Black Mountains form the southern boundary, with the Radnorshire Hills to the north. The River Wye meanders from the north to the south east through the centre of the practice.

We are a GP / Medical student training practice working from two purpose-built medical centres (Hay Surgery built in 1999 and Talgarth Surgery built in 2001) situated eight miles apart. Both were designed to accommodate the needs of the practice population and have fully equipped treatment rooms.

As well as the GP Partners at the Practice, also employed are:

  • Administrative Staff (Admin Assistants/Coders/Finance Officer/Scanners/Secretaries)
  • Assistant Practice Manager
  • Cleaners
  • Dispensary Staff
  • Healthcare Assistants
  • Phlebotomists
  • Practice Manager
  • Practice Nurses
  • Reception Staff
  • Salaried GPs : Dr Bethan Pritchard,

Haygarth Doctors is part of a cluster group along with three other practices in South Powys, named Red Kite Health Solutions CIC. This allows the practice to benefit from further attached staff such as in-house pharmacists, a pharmacy technician, physiotherapist.

The general practitioners adhere to the National General Medical Services Contract. Their contracts are with Powys Teaching Health Board, Neuadd Brycheiniog, Brecon, Powys, LD3 7HR.

The practice aims to follow current published good practice guidance examples of which can be found on the NICE website or from the Department of Health.

The NHS is a very large part of the public sector. It is possible to find out information about our practice, Powys Teaching Health Board and other NHS services in your area by using www.nhs.uk.

More information on the NHS, how the NHS is changing and how all the different parts function and work together can be found on the Department of Health website: www.doh.gov.uk.

Financial Information

Haygarth Doctors receive money from NHS Wales/Powys Teaching Health Board according to its contract in exchange for services provided for patients. GMS income is received on a monthly basis. We submit Enhanced Service claims on a quarterly basis.

Our financial year runs from 1st July to 30th June. We use the IRIS GP Accounts software. We employ 44 members of staff (January 2020). They are paid monthly by BACS. We use the IRIS GP Payroll software. Staff expenses are paid via the monthly payroll in line with our Travel and Subsistence Expenses Policy and Reimbursement of Eyesight Tests/Corrective Appliances for Display Screen Equipment Users Policy.

There may be circumstances where material cannot be released because it is confidential or commercial information or the appropriate officer designated for these purposes under the act has taken the view that it may be prejudicial to the conduct of the practice’s affairs.

Our Priorities and How We Are Doing

Haygarth Doctors Mission Statement:

“We aim to take care of our patients and at the same time look after our staff and ourselves. Perfect planning prevents poor performance.”

We were inspected by Health Inspectorate Wales (HIW) in November 2015 – we received an excellent report.

How We Make Decisions

We are a partnership, all decisions are made following discussion between the seven partners and, when appropriate, the practice manager.

Business Meetings take place on a monthly basis.

Our Policies and Procedures

We have various current written protocols, policies and procedures for delivering our services and responsibilities. These include (but are not restricted to) data protection, employment, prescribing and dispensing, zero tolerance and health and safety.

We have policies available on the following:

  • Access to Medical Records
  • Complaints
  • Freedom of Information
  • Health and Safety
  • Information, IT Security and Acceptable Use
  • Records Management
  • Violence and Aggression
  • We have an Employee Handbook.

Complaints

If you wish to make a complaint about any aspect of our services, you should firstly contact:

Mrs Gwyneth Gore
Practice Manager
The Medical Centre
Forest Road
Hay-On-Wye
Hereford, HR3 5DS

Telephone Number: 01497 822100

Lists and Registers

We do not have registers available for public inspection.

The Services We Offer

This is the range of services we provide under contract to NHS Wales:

  • Cervical cytology
  • Child health surveillance
  • Chronic disease management clinics
  • Contraceptive services
  • Health promotion
  • Immunisations
  • Maternity medical services
  • Medical diagnosis and treatment
  • Minor injury services

Some of these services are provided in partnership with other agencies, namely, Powys Teaching Health Board.

Included in our practice leaflet and online is information on the following:

Printed copies of our practice leaflet are available free of charge from:

The Medical Centre
Forest Road
Hay-On-Wye
Hereford
HR3 5DS

or

The Medical Centre
Hay Road
Talgarth
Powys
LD2 0AW

or the leaflet can be seen online

Translation services can be arranged as and when necessary – prior notice is required.