We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- phone us on Hay Medical Centre 01497 822100 or Talgarth Medical Centre
View our suggestion feedback.
We also have a complaint, concern and compliment patient leaflet (PDF).
Making a complaint
We aim to provide you with the best possible medical service. At times you may feel that we have not achieved this and want to make your feelings known. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably within writing, as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.
The period for making a complaint is normally:
- 12 months from the date on which the event which is the subject of the complaint occurred
- 12 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice
If you are a registered patient, you can complain about your own care.
Complaints can be sent in writing to:
Haygarth Medical Centres
Hay Medical Centre
Forest Road
Hay-on-Wye
Hereford
HR3 5DS
Talgarth Medical Centre
Hay Road
Talgarth
Brecon
Powys
LD3 0AW