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Feedback and complaints

We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

Giving feedback

To provide feedback:

View our suggestion feedback.

We also have a complaint, concern and compliment patient leaflet (PDF).

Making a complaint

We aim to provide you with the best possible medical service. At times you may feel that we have not achieved this and want to make your feelings known. Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably within writing, as soon as possible after the event and ideally within a few days as this helps us to establish what happened more easily.

The period for making a complaint is normally:

  • 12 months from the date on which the event which is the subject of the complaint occurred
  • 12 months from the date on which the event which is the subject of the complaint comes to the complainant’s notice

If you are a registered patient, you can complain about your own care.

Complaints can be sent in writing to:

Haygarth Medical Centres
Hay Medical Centre
Forest Road
Hay-on-Wye
Hereford
HR3 5DS

Talgarth Medical Centre
Hay Road
Talgarth
Brecon
Powys
LD3 0AW

Page published: 3 July 2023
Last updated: 1 August 2025