The staff members of Haygarth Doctors have the right to be treated with respect and dignity at all times. They should be able to do their jobs without being verbally or physically abused.

Most people respect this. Thank you for being one of them. In cases where the staff feel a patient is abusive, threatening or violent, the patient will be reported to management who will contact the police and obtain a crime reference number which will be kept on record.

Please note we now record all telephone conversations for staff training, for triage management purposes and to protect staff from verbal abuse.