Mission Statement

• We aim to take care of our patients and at the same time look after our staff and ourselves.
• Perfect planning prevents poor performance.

Practice Charter

The Primary Care Team aims to provide quality health services which meet the patients’ requirements. Patients have a right to:

• Prompt and courteous treatment at their appointed time, unless delays are caused by medical emergencies.
• Absolute confidentiality at all times.
• Information concerning their health, illness and treatment.
• Access to their medical records within the limits of the law.
• Information about maintenance of good health, avoidance of illness and self-treatment for minor ailments.
• Sympathetic and impartial investigation of legitimate complaints.

To help us in our aims, please:

• Treat our staff with the same courtesy and respect you expect to receive from them. Remember they are working under doctors’ orders.
• Do not be late for your appointment – please phone us if you are unable to get to the surgery for the allotted time.
• Do not ask for more than one person to be seen during an appointment, where another member of the family needs to be seen or discussed, another appointment should be made.
• Come to the surgery if at all possible – we cover a large area and five or six people can be seen in the time it may take to do one home visit. Home visits should be medically justifiable.
• If you no longer require an appointment or do not wish to keep a clinic appointment sent to you by letter please contact the surgery to cancel.
• When patients are asked to give 48 hours notice for repeat prescriptions, please give us this time as it is to allow for accurate prescribing.