A strengthened system for raising concerns about NHS care in Wales came into force on 1st April 2026.
‘Listening to People’ replaces the ‘Putting Things Right’ process with a more compassionate, person-centred approach.
The new system introduces a two-stage process, comprised of an early resolution stage focused on quickly understanding and resolving concerns, followed by a formal investigation stage.
Please visit the below website for further information
Listening to People: NHS Wales complaints, incidents and redress process | GOV.WALES