Routine/non-urgent care
We will be operating a new online system allowing patients to request non-urgent care via the practice website during opening hours, using an online tool called Accurx.
- I want help for a medical issue
Contact us about a new or ongoing problem
- I have an admin query
Contact us about a fit (sick) note, test results, repeat prescriptions, or anything else admin related
Once you have submitted your request, the healthcare team will use the information you have provided to ensure that you are given the most appropriate care. They may send you a text message containing a link to provide more information if needed.
If an appointment is required, they may send you an appointment booking link. Via text message or arrange this over the phone.
If there is a faster or more appropriate route to care, you may be offered this, such as being asked to go to your local pharmacy, or being referred to another service.
Please remember that you can still contact the surgery via telephone or in person should you not have access to the internet and our reception team will be able to process your request digitally on your behalf.
Urgent on-the day care
For urgent on-the day medical appointments please continue to contact the practice by telephone or in person and our reception team will process your request.
Urgent on-the day care appointment requests will be reviewed and assessed by the triage team and a member of the team will either contact you via text message or call you on the same day.
Please ensure that we have your correct contact details on your medical record. You can update your contact details via the website