Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

phone us on Hay Medical Centre 01497 822100 or Talgarth Medical Centre
visit the surgery

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Telephone triage system – ‘total triage’

In response to increasing waiting times to see a GP, Haygarth surgeries introduced a clinical telephone triage system to ensure we manage the increased clinical workload. This will ensure each patient always sees the most appropriate clinician within an appropriate period of time.

When contacting the surgery using any of the above methods to request an appointment, the below will happen:

The reception team will take your contact details and add your details to the total triage list.
A member of the clinical team will telephone you back later that day, or even the next day if this is more convenient for you.
A member of the clinical team will then assess your symptoms/concerns and offer you an appointment with a GP or another healthcare professional that most suits your needs.
In some cases the clinical team may be able to address your concerns over the phone which will avoid an unnecessary trip to the surgery.

This is an extension to the triage system which is in place for on the day GP appointment requests.

Routine appointments

To request a routine appointment in advance during opening times:

phone us on Hay Medical Centre 01497 822100 or Talgarth Medical Centre
visit the surgery
use the NHS Wales App to book an appointment, screening test or vaccination
use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

District nurse appointments

To request an appointment for wound care or dressing with a district nurse:

phone 01874 713 003

Monir ailments Pharmacy scheme

Did you know that 26 of the most common ailments seen by GPs can also be treated by you at home with the help of your local pharmacist? By treating yourself at home with the help of the pharmacist you could save a trip to the surgery and free up time for the GPs to see patients with more serious health problems.

If you think you have:

Indigestion, constipation, diarrhoea, piles, hay fever, head lice, teething, nappy rash, colic, chicken pox, threadworms, sore throat, athlete’s foot, conjunctivitis, mouth ulcers, cold sores, acne, dermatitis, back pain, in growing toenails, vaginal thrush, oral thrush, scabies, intertrigo, ring worm, verruca/warts,

you can visit your local pharmacist.

Pharmacies are readily available with no appointment needed. Under the common ailments service participating pharmacies can offer patients a free NHS consultation and free over the counter medicines for 26 common ailments, offering an alternative to making an appointment with the GP.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Automated arrivals

Automated arrivals allows patients to book themselves in for pre-booked timed clinic appointments via a computer screen located in reception, saving some timely queues at the desk. A step by step guide is available on the touch screen, it is very easy to use.

Please do try out automated arrivals when you visit the Medical Centre in Hay or Talgarth for your next appointment.

Please note that patients booking emergency appointments, which work via a ‘sit and wait service’, will need to book in via reception as normal.

Cancelling or changing an appointment

If you are unable to attend or no longer require an appointment, please let us know so we can offer the appointment to someone else.

To cancel your appointment:

use the NHS Wales App
fill out a cancel an appointment form
phone us on Hay Medical Centre 01497 822100 or Talgarth Medical Centre during opening times
reply ‘CANCEL’ back to your SMS appointment reminder

If you need help when we are closed

If you need medical help now, use NHS 111 Wales or call 111.

The NHS 111 Wales symptom checker is for people aged 12 and over. Call 111 if you need help for anyone under 12.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

Generally patients will be expected to come to the surgery to be seen, unless genuinely house bound or their condition dictates they need a home visit. Patients requiring a home visit will be seen by the emergency doctor for that day, who may ring to discuss the reasons and timing for a visit. It will not be possible to give specific times for visiting as this will depend upon the workload of the day.

Please note requests for home visits must be made before 10:30am, Monday to Friday. Any requests received after 10:30am will be triaged by the emergency doctor.

As we are not an emergency service urgent problems at home require an ambulance. Patients should call 999 for emergencies. We follow the local medical committee’s guidelines on home visiting.

Dental problems

As general practitioners we have no training or qualification to manage any dental problems. Therefore we are not able to treat you for any dental problem. Your dentist can help you with routine check-ups, treatment, and dental emergencies.

If you would like advice on pain relief and antibiotics for a dental infection, you should contact your dentist. To find your nearest dentist, use our NHS 111 dentist search. If you cannot find an NHS dentist and require urgent treatment, please contact your local dental helpline – to find the number for your area visit Dental Services.

Eye problems

Your high street optometrist (optician) are experts in all eye problems and they should be your first point of contact for any eye problem. They can provide a wide range of specialist advice and treatment if you have concerns about your eye health.

Here in Wales we also have a scheme called Eye Health Examination Wales (EHEW) which offers free urgent eye care from your high street optician. You do not need a referral from the GP to access this service. Find out more about Eye Health Examination Wales.