Non-Emergency Patient Transport Service

On the 1st April 2021 the calls for the Non-Emergency Patient Transport Service will move from the Powys Call centre to Welsh Ambulance Service as part of the Transfer of Work programme.

The new number to request Non-Emergency Hospital Transport is:

0300 123 2303

The new call routing is as follows on the Powys call centre is:

  • If a patients’ appointment is in Hereford County Hospital and is not a radiotherapy appointment then they will call the Powys Call centre (01686613200)
  • If there appointment is for Radiotherapy at Hereford County they ring Welsh Ambulance Service on 0300 123 2303
  • If a patients’ appointment is at the Robert Jones and Agnes Hunt Hospital, Oswestry then they will call Falck on 03300 535695
  • For all other requests for Ambulance Transport patients will call the Welsh Ambulance Service on 0300 123 2303