News (August 2019)

Welcome to Maria James, Primary Care Advanced Paramedic Practitioner (APP) who joined us on 5th August 2019.

Welcome to Dr Wei Nee Lim, GP Registrar who joined us on 7th August 2019.


Haygarth Doctors is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS – click here for more information.


Good news – Haygarth Doctors will be installing a new telephone system at both Hay and Talgarth Medical Centres.

We appreciate that patients can experience problems in accessing the practice by telephone as the line is often engaged. The new system will be equipped with an auto-attendant facility where patients will be able to choose from the different options available. The new system will enable us to manage incoming calls more efficiently; therefore, we will be able to answer your call in a timely manner.

All calls will continue to be recorded for training and quality purposes.

Installation of the new telephone system will take place on Tuesday 13th August (Hay Medical Centre) and Wednesday 14th August (Talgarth Medical Centre). We hope there will be minimal disruption but apologise in advance for any inconvenience caused. Thank you for your patience and understanding whilst our staff familiarize themselves with the new system.


There has been an outbreak of mumps in two Nottingham universities.

The MMR vaccine offers protection from mumps as well as protecting from measles and rubella. You need two doses.

We recommend that you check with your GP practice to make sure that you are up to date with all your routine vaccinations. You can find more informaton about routine vaccinations HERE.

Other vaccines you may not have had include:

• The MenACWY vaccine which protects against 4 strains of meningococcal bacteria which cause meningitis, septicaemia (blood infection) and can have tragic consequences. You are eligible for the MenACWY vaccine until your 25th Birthday.

• The teenage booster vaccine which protects against diphtheria, tetanus and polio (Td/IPV).


The Medical Centres in Hay-on-Wye and Talgarth will be closed for staff training from 12:00 on the following dates :-

Thursday 12th September 2019

Wednesday 6th November 2019

Non Attendance

During May 2019, 144 people did not attend for their booked appointments. This breaks down as follows :-

GP Appointments : 63
Practice Nurse Appointments : 22
Healthcare Assistant/Phlebotomy Appointments : 46
Other : 13

If you no longer need or are unable to keep an appointment, please cancel it. We can then offer it to someone else, which decreases the wait for appointments and ensures clinical time is not wasted.

If you would like to receive a text reminder for your booked appointment at the practice, please check with Reception that we hold your current mobile telephone number.

Powys Community Health Council

Powys Community Health Council are looking for Volunteers – click here to download the information poster (English and Welsh).
More information on Powys Community Health Council can be found on their website HERE.

Out of Hours


If you have a severe problem such as difficulty in breathing, chest pains or heavy bleeding you should call 999.

If you need care that cannot wait until the surgery is open, please ring 111 which is a free number. If phoning from a mobile you may be unable to connect to this number - you will then need to phone 0345 46 47 instead.

Telephone advice on a range of medical conditions is available from NHS Direct 24 hours a day. Their number is 111.

2019 Flu Campaign

If you are eligible for a flu vaccination, appointments will be available to book in September for October clinics.

Click here for information about the flu, who needs a flu jab and clinic dates.

Shingles Campaign

Click here for information about Shingles and who is eligible for a vaccination

2-Way Text Messaging Service now available at Haygarth Doctors

If you have provided the practice with your mobile number then we may contact you via our Text Messaging Service.

The practice currently sends text messages to patients to invite them to contact the surgery to make an appointment to review their chronic disease. We also use the text messaging service to notify patients of health campaigns, such as flu clinics etc.

We have now expanded the Text Messaging Service to include appointment reminders for patients who have an appointment at the practice with either a GP, Practice Nurse or Health Care Assistant.

If you have a mobile telephone number recorded on your contact details and you have made an appointment to see a clinician at the practice then you will receive an appointment reminder via text, (provided you have not opted out). If you wish to cancel the appointment you can text back ‘cancel appointment’ up to 48 hours after receiving the reminder message (up to 2 hours before the appointment).

If you would be happy to receive a text message reminder about your booked appointment at the practice, please check with reception that the details we hold for you are up to date. However if you do not wish to receive text message reminder, please inform reception.

We do occasionally encounter problems trying to contact patients regarding health matters because the address or telephone number we have on record is out of date.

Please let us know promptly if any of your personal details change.

Haygarth Pulse

Click here to download the latest edition of 'Haygarth Pulse'.

We hope that 'Haygarth Pulse' will strengthen relationships with our patients and enhance our method of updating you with changes within the practice, plus hints and tips to support you in looking after your own health.

The newsletter is produced quarterly. Copies are available in the Waiting Room in Hay and Talgarth Medical Centres as well as downloadable from this website.

Total Triage

Changes to GP Access / Appointments in Hay and Talgarth Medical Centres.

In response to increasing waiting times to see a GP, Haygarth surgeries have introduced a new nurse telephone triage system to ensure we manage the increased clinical workload and ensure each patient ALWAYS sees the most appropriate clinician within an appropriate period of time.

This will be an extension to the current triage system which has been in place for on the day GP appointment requests but will now extend to ALL requests for a GP appointment even routine GP appointments.

The system is managed by a qualified Nurse Clinician who will assess the most appropriate clinician to suit your needs, this could be:

If you attend in person at the surgery before telephoning you will be asked to return home and await a telephone call for the initial clinical assessment unless you are too unwell to do so.

Feedback from the current triage system is very positive and there will be an opportunity for you to give feedback on the new system in the form of a patient questionnaire once the system is fully established.

Due to the introduction of Total Triage, making appointments via My Health On-line has been suspended. However, you will still be able to order your repeat prescriptions on-line and cancel appointments.

Please keep your eyes peeled over the next few weeks for updates on the way we work.

We would like to take this opportunity to thank you for your patience and co-operation during this transitional period.

Recording of Telephone Calls

Please note calls are recorded to enhance quality and training and will be used for staff education in telephone techniques. This will also be helpful to reinforce our zero tolerance policy and protect staff from verbal abuse.

Emergency Clinic and Telephone Triage

The emergency clinic is not a drop in service and patients are seen according to the urgency of their condition.

• The emergency clinic is for acute problems which occur 'on the day'. It is run by a doctor and nurse. Please contact the reception team as early as possible.
• We now have a telephone triage system in place and you may be put straight through to a clinician (doctor or nurse) to ensure that you are seen and treated in order of clinical need, and the most appropriate appointment is made.
• Patients should phone for guidance from the practice team prior to presenting at the clinic, because the location and running of the clinic is subject to variation by its very nature.
• There may well be a longer wait to be seen in this clinic due to the nature of illnesses being dealt with by the clinical team, or the doctor being called out on a home visit to a very sick patient.
• We endeavour to keep you informed regarding delays via the patient call system.

Access to General Practice Appointments

Please click here to read Dr Pete Howard's article.

Acceptable Behaviour

Sadly there has been an increased level of rudeness and verbal abuse towards our staff recently. In order to protect our staff and to provide a safer environment for patients and staff we will be asking anyone who causes such aggression to discuss their behaviour with the practice.

In cases where the staff feel a patient is abusive, threatening or violent, the patient will be reported to Management who will contact the Police and obtain a crime reference number which will be kept on record.

Please note we now record all telephone conversations for staff training, for triage management purposes and to protect staff from verbal abuse.

Do you need to update your contact details?

If yes, please click here to download a Contact Update Form then print, complete and return to either Hay or Talgarth Medical Centre.

Opening Hours

Hay-on-Wye Medical Centre

Monday to Friday 8.30am to 6.30pm
Saturday Closed
Sunday Closed
Bank Holidays Closed
Monday and Tuesday closed between 1pm and 2pm

Talgarth Medical Centre

Monday to Friday 8.00am to 6.00pm
Saturday Closed
Sunday Closed
Bank Holidays Closed
Wednesday, Thursday and Friday closed between 1pm and 2pm

Telephone Lines

The Medical Centre telephone lines are manned by practice staff from 8.30 am to 6 pm Monday to Friday. Please note, outside of these times - evenings, weekends and on Bank Holidays - if you need care that cannot wait until the surgery is open, please ring 111 which is a free number. If phoning from a mobile you may be unable to connect to this number - you will then need to phone 0345 46 47 instead.

Dispensary Opening Hours

Monday to Friday 9am to 1pm, 2pm to 5.15pm
Saturday Closed
Sunday Closed
Bank Holidays Closed

Routine prescriptions can be collected during normal surgery opening hours.

Prescriptions for controlled drugs or refrigerated drugs such as ointments, insulin or eye drops etc must be collected during the Dispensary opening hours as stated above. Back to Top