IMPORTANT
News (Updated: May 2020)
Covid-19
Testing for Key Workers

Click HERE for information on COVID-19 testing for Key Workers in Powys.

Shielded patients

9th April 2020

Please see below information received from the Senior Medical Officer of Wales regarding the different at risk groups.

'At Risk' - large group of patients that would usually be at risk of flu - should practice SOCIAL DISTANCING. These are essentially those group of adults that would receive an annual flu vaccine. They do not need to stay at home for 12 weeks but should strictly adhere to the social distancing guidance https://gov.wales/coronavirus-social-distancing-guidance

'At HIGH Risk' - smaller sub-group, defined by the Chief Medical Officer - should practice COMPLETE SOCIAL SHIELDING. These are extremely vulnerable patients who should have received a shielding letter from the Chief Medical Officer advising that they isolate at home for 12 weeks and not go out. If a patient is unsure whether they should be in this category they should refer to this website for guidance on the criteria for 'High Risk' group https://gov.wales/guidance-on-shielding-and-protecting-people-defined-on-medical-grounds-as-extremely-vulnerable-from-coronavirus-covid-19

If you fit the criteria contained in the above guidance and have not received a letter please contact the surgery.

Patients were identified through secondary care coding data and through centrally held prescribing data, not through information that is coded in their electronic GP Record.

Important Notice -
Coronavirus (COVID-19)

24th March 2020

Unfortunately hand sanitiser will no longer be available on the reception desks in Hay-on-Wye and Talgarth Medical Centres as it has been stolen this morning from Talgarth Medical Centre.

If it is essential for you to visit the Medical Centre, please use the wall mounted hand sanitiser dispensers. Please note, our supplies are very limited, if we run out of hand sanitiser, the Medical Centres will have to close.

Thank you.

IMPORTANT - CORONAVIRUS

20th April 2020
Please click HERE for Hay Medical Centre amended opening hours.
Please click HERE for Talgarth Medical Centre amended opening hours.

You are advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if you have:

a. A new continuous cough

OR

b. High temperature (of 37.8 degrees centigrade or higher)

• If you live alone, stay at home for 7 days.

• If you live with others, then ALL household members must stay at home and not leave the house for 14 days.

Click HERE for Stay at home: guidance for households with possible Coronavirus (COVID-19) infection.

Click HERE for information on Social Distancing - what does it mean?

Appointment Update

As from Monday 16th March the practice is open as normal, however we are only offering telephone or video consultations rather than face to face appointments. If the doctor feels you need to be seen they will make appropriate arrangements and advise you accordingly.

Click HERE to download information on video consultations (PDF File).

We will still be providing some routine nurse/HCA appointments, i.e. childhood immunisations, certain women’s health appointments and some urgent blood test appointments, please telephone reception for further information.

Prescriptions

We have not made any changes to the ordering or collection of prescriptions. However, we would encourage patients who are over 70 or in any of the at risk groups to ask a family member or friend to collect their prescription.

Re-ordering Your Repeat Prescriptions During Isolation.

Please use:

• My Health On-line facility if you have access.

• Post (family/neighbour/volunteer) on your behalf.

• E-mail requests to Prescriptionrequests.Haygarth@wales.nhs.uk

• Telephone - please only use this option as a last resort as we need to keep the lines available for those patients who need to contact the practice to access other services.

If you need assistance collecting your prescription, please contact:
PAVO - 01597 828649

We are Open as Normal

We are actively trying to reduce the footfall within the practice in order to help prevent the spread of the virus to our vulnerable patients.

Worried about Coronavirus?

Your FIRST port of call is the NHS Direct Wales online symptom checker. Only dial 111 if advised to do so by the symptom checker: www.nhsdirect.wales.nhs.uk/COVID19

Please remember that for most people it is a mild illness.

You can get more information about COVID-10 (Coronavirus) from the Public Health Wales website: https://phw.nhs.wales/topics/latest-information-on-novel-coronavirus-covid-19/

Dr Pete Howard

Dr Pete Howard will be retiring from his role as GP with Haygarth Doctors from 30th June 2020.

Dr Howard started work in Hay as a GP trainee in 1995 and went on to join the partnership following his training. He has been part of Haygarth ever since.

We wish him a long and happy retirement.

Dr Mary Hughes

Dr Mary Hughes will be retiring from her GP role with Haygarth Doctors from 1st January 2020.

If you are a regular patient of Dr Hughes then any ongoing care and follow up will need to be with one of the other doctors. Any queries or requests that would normally have been addressed to Dr Hughes will be dealt with by the remaining doctors. It is anticipated this change over will occur gradually during November and December 2019.

Dr Hughes started work in Talgarth as a GP Trainee in 1991 after her initial hospital training. She joined the partnership following her training year in 1992 and has been involved here ever since.

We wish her a long and happy retirement.

Welcome new Partners

Haygarth Doctors will be welcoming both Dr Luke Shutts and Dr Rebecca Thomas as GP Partners from 1st July 2020.

NEW CLINICAL STAFF

Welcome to Helen Carter who joined us as a Practice Nurse on 6th April 2020.

Welcome to Dr Nicole Abel MBBCh who joined us as a GP Registrar in February 2020.

Welcome to Dr Bethan Pritchard who joined us as a Salaried GP on 1st January 2020.

NEW TELEPHONE SYSTEM

Our new telephone system was installed on 13/14 August.

Our telephone numbers remain the same -

Hay Medical Centre 01497 822100

Talgarth Medical Centre 01874 713000

When telephoning the surgery you will hear an automated message giving you a list of options.

For all other enquiries please continue to hold; your call is now in a queue and our staff will help you shortly.

When you are put through to the reception team they will ask you the reason why you need an appointment, this will ensure that you are seen by the most appropriate clinician within an appropriate time.

Haygarth Pulse

Click HERE to download the latest edition of 'Haygarth Pulse'.

We hope that 'Haygarth Pulse' will strengthen relationships with our patients and enhance our method of updating you with changes within the practice, plus hints and tips to support you in looking after your own health.

The newsletter is produced quarterly. Copies are available in the Waiting Room in Hay and Talgarth Medical Centres as well as downloadable from this website.

NATIONAL DIABETES AUDIT

Haygarth Doctors is taking part in an important national project about people at risk of diabetes and diabetes care and treatment in the NHS – click here for more information.

PROTECTED LEARNING TIME

The Medical Centres in Hay-on-Wye and Talgarth will be closed for staff training from 12:00 on the following dates :-

Wednesday 16th September 2020

Tuesday 10th November 2020

NON ATTENDANCE

During January 2020, 162 people did not attend for their booked appointments. This breaks down as follows :-

GP Appointments : 54
Practice Nurse Appointments : 22
Healthcare Assistant/Phlebotomy Appointments : 55
Other : 31

If you no longer need or are unable to keep an appointment, please cancel it. We can then offer it to someone else, which decreases the wait for appointments and ensures clinical time is not wasted.

If you would like to receive a text reminder for your booked appointment at the practice, please check with Reception that we hold your current mobile telephone number.

IMPORTANT NOTICE (May 2019)

There has been an outbreak of mumps in two Nottingham universities.

The MMR vaccine offers protection from mumps as well as protecting from measles and rubella. You need two doses.

We recommend that you check with your GP practice to make sure that you are up to date with all your routine vaccinations. You can find more informaton about routine vaccinations HERE.

Other vaccines you may not have had include:

• The MenACWY vaccine which protects against 4 strains of meningococcal bacteria which cause meningitis, septicaemia (blood infection) and can have tragic consequences. You are eligible for the MenACWY vaccine until your 25th Birthday.

• The teenage booster vaccine which protects against diphtheria, tetanus and polio (Td/IPV).

Powys Community Health Council

Powys Community Health Council are looking for Volunteers – click here to download the information poster (English and Welsh).
More information on Powys Community Health Council can be found on their website HERE.

Out of Hours

If you have a severe problem such as difficulty in breathing, chest pains or heavy bleeding you should call 999.

If you need care that cannot wait until the surgery is open, please ring 111 which is a free number. If phoning from a mobile you may be unable to connect to this number - you will then need to phone 0345 46 47 instead.

Telephone advice on a range of medical conditions is available from NHS Direct 24 hours a day. Their number is 111.

2020 Flu Campaign

If you are eligible for a flu vaccination, appointments will be available to book in September for October clinics.

Click here for information about the flu, who needs a flu jab and clinic dates.

Shingles Campaign

Click here for information about Shingles and who is eligible for a vaccination

2-Way Text Messaging Service now available at Haygarth Doctors

If you have provided the practice with your mobile number then we may contact you via our Text Messaging Service.

The practice currently sends text messages to patients to invite them to contact the surgery to make an appointment to review their chronic disease. We also use the text messaging service to notify patients of health campaigns, such as flu clinics etc.

We have now expanded the Text Messaging Service to include appointment reminders for patients who have an appointment at the practice with either a GP, Practice Nurse or Health Care Assistant.

If you have a mobile telephone number recorded on your contact details and you have made an appointment to see a clinician at the practice then you will receive an appointment reminder via text, (provided you have not opted out). If you wish to cancel the appointment you can text back ‘cancel appointment’ up to 48 hours after receiving the reminder message (up to 2 hours before the appointment).

If you would be happy to receive a text message reminder about your booked appointment at the practice, please check with reception that the details we hold for you are up to date. However if you do not wish to receive text message reminder, please inform reception.

We do occasionally encounter problems trying to contact patients regarding health matters because the address or telephone number we have on record is out of date.

Please let us know promptly if any of your personal details change.

Total Triage

Changes to GP Access / Appointments in Hay and Talgarth Medical Centres.

In response to increasing waiting times to see a GP, Haygarth surgeries introduced a clinical telephone triage system to ensure we manage the increased workload and ensure each patient ALWAYS sees the most appropriate clinician within an appropriate period of time.

This is an extension to the triage system which is in place for on the day GP appointment requests but now extends to ALL requests for a GP appointment even routine GP appointments.

The system is managed by a qualified clinician who will assess the most appropriate clinician to suit your needs, this could be:

If you attend in person at the surgery before telephoning you will be asked to return home and await a telephone call for the initial clinical assessment unless you are too unwell to do so.

Due to the introduction of Total Triage, making appointments via My Health On-line has been suspended. However, you will still be able to order your repeat prescriptions on-line and cancel appointments.

Emergency Clinic and Telephone Triage

The emergency clinic is not a drop in service and patients are seen according to the urgency of their condition.

• The emergency clinic is for acute problems which occur 'on the day'. It is run by a clinical team. Please contact the reception team as early as possible.

• We have a telephone triage system in place and you may be put straight through to a clinician to ensure that you are seen and treated in order of clinical need, and the most appropriate appointment is made.

• Patients should phone for guidance from the practice team prior to presenting at the clinic, because the location and running of the clinic is subject to variation by its very nature.

• There may well be a longer wait to be seen in this clinic due to the nature of illnesses being dealt with by the clinical team, or the doctor being called out on a home visit to a very sick patient.

• We endeavour to keep you informed regarding delays via the patient call system.

Recording of Telephone Calls

Please note calls are recorded to enhance quality and training and will be used for staff education in telephone techniques. This will also be helpful to reinforce our zero tolerance policy and protect staff from verbal abuse.

Access to General Practice Appointments

Please click here to read Dr Pete Howard's article.

Acceptable Behaviour

Sadly there has been an increased level of rudeness and verbal abuse towards our staff recently. In order to protect our staff and to provide a safer environment for patients and staff we will be asking anyone who causes such aggression to discuss their behaviour with the practice.

In cases where the staff feel a patient is abusive, threatening or violent, the patient will be reported to Management who will contact the Police and obtain a crime reference number which will be kept on record.

Please note we now record all telephone conversations for staff training, for triage management purposes and to protect staff from verbal abuse.

Do you need to update your contact details?

If yes, please click here to download a Contact Update Form then print, complete and return to either Hay or Talgarth Medical Centre.

Opening Hours

Hay-on-Wye Medical Centre

Monday to Friday 8.30am to 6.30pm
Saturday Closed
Sunday Closed
Bank Holidays Closed
Monday and Tuesday closed between 1pm and 2pm

Talgarth Medical Centre

Monday to Friday 8.00am to 6.00pm
Saturday Closed
Sunday Closed
Bank Holidays Closed
Wednesday, Thursday and Friday closed between 1pm and 2pm

Telephone Lines

The Medical Centre telephone lines are manned by practice staff from 8.30 am to 6 pm Monday to Friday. Please note, outside of these times - evenings, weekends and on Bank Holidays - if you need care that cannot wait until the surgery is open, please ring 111 which is a free number. If phoning from a mobile you may be unable to connect to this number - you will then need to phone 0345 46 47 instead.

Dispensary Opening Hours

Monday to Friday 9am to 1pm, 2pm to 5.15pm
Saturday Closed
Sunday Closed
Bank Holidays Closed

Routine prescriptions can be collected during normal surgery opening hours.

Prescriptions for controlled drugs or refrigerated drugs such as ointments, insulin or eye drops etc must be collected during the Dispensary opening hours as stated above. Back to Top