IMPORTANT
My Health Online information
IMPORTANT - April 2020 - Temporary My Health Online Update - Coronavirus (COVID-19)

If you would like to register to order your repeat prescriptions on-line, please click HERE to download a My Health Online registration form.

During the current Coronavirus outbreak, we are unable to verify identification documents in person so here are some suggestions on how you can provide documents :-

• Download and print the registration form then complete.

Post or deliver by hand in a sealed envelope to the practice letter box, together with a copy of photographic ID, for example, driving licence or passport together with a copy of a recent utility bill (within last 3 months)

OR

• Download the registration form and complete on screen, save ready to e-mail.

Scan the photographic ID documents, examples as stated above.

E-mail the completed registration form and ID documents to: Info.Haygarth@wales.nhs.uk

If you are unable to scan documents, you could use a mobile phone to take pictures of the documents and then e-mail.

September 2019

Please note My Health On-line is not fully compatible with Internet Explorer 11. If you enter your details incorrectly, the reCaptcha box will appear for verification, however you cannot place a tick in the box to allow you to login. If you experience problems logging into My Health On-line, please use another internet browser such as Chrome or Firefox to access the website.

February 2017

Due to the introduction of Total Triage, making appointments via My Health On-Line has been suspended. However, you are still be able to order your repeat prescriptions via this method and cancel appointments.

On-line Repeat Prescriptions Requests - My Health On-line

If you have access to the Internet, you can order repeat prescriptions via My Health On-line - the secure, online service.
Please note from April 2018 you will be asked to provide appropriate identification documents when registering to use this service.
You will require a registration letter from the Practice which gives you an Access ID and PIN number. If you would like to use this service, please ask a Receptionist at either Hay or Talgarth Medical Centre for a request form. Alternatively, click HERE to download the request form. The form should be completed and returned to the Medical Centre by hand with your identification documents for verification. A registration letter will then be sent to you.

This service is available to adult patients only.

Click HERE for the My Health On-line website.

Important - My Health On-line Issues

If you have forgotten your log-in details and have set up security questions within your MHOL account, you can use the “forgotten details” link on the MHOL home page.
If you have forgotten your log-in details but have not set up security questions within your MHOL account, please contact the Practice – either Hay or Talgarth Medical Centre and we will arrange to reset your account key and re-verify your account to produce a new PIN document. You will be asked to complete a new request form and to provide identification documents for verification. A new registration letter will be sent to you. You will then need to re-create a MHOL account.
For any other issues, please contact the Practice – either Hay or Talgarth Medical Centre and we will try to resolve your issue.
If we cannot help with your issue, we will advise you to use the mholsupport@wales.nhs.uk e-mail on the MHOL website.
The NHS Wales Informatics Service Primary Care Services Team will then assist you.

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