IMPORTANT
My Health Online information
February 2017

Due to the introduction of Total Triage, making appointments via My Health On-Line has been suspended. However, you are still be able to order your repeat prescriptions via this method and cancel appointments.

On-line Repeat Prescriptions Requests - My Health On-line

If you have access to the Internet, you can order repeat prescriptions via My Health On-line - the secure, online service.
Please note from April 2018 you will be asked to provide appropriate identification documents when registering to use this service.
You will require a registration letter from the Practice which gives you an Access ID and PIN number. If you would like to use this service, please ask a Receptionist at either Hay or Talgarth Medical Centre for a request form. Alternatively, click here to download the request form. The form should be completed and returned to the Medical Centre by hand with your identification documents for verification. A registration letter will then be sent to you.

This service is available to adult patients only.

Click HERE for the My Health On-line website.

Important - My Health On-line Issues

If you have forgotten your log-in details and have set up security questions within your MHOL account, you can use the “forgotten details” link on the MHOL home page.
If you have forgotten your log-in details but have not set up security questions within your MHOL account, please contact the Practice – either Hay or Talgarth Medical Centre and we will arrange to reset your account key and re-verify your account to produce a new PIN document. You will be asked to complete a new request form and to provide identification documents for verification. A new registration letter will be sent to you. You will then need to re-create a MHOL account.
For any other issues, please contact the Practice – either Hay or Talgarth Medical Centre and we will try to resolve your issue.
If we cannot help with your issue, we will advise you to use the mholsupport@wales.nhs.uk e-mail on the MHOL website.
The NHS Wales Informatics Service Primary Care Services Team will then assist you.

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